Bolus Med Spa’s Policies

Updated January 1, 2024

Rescheduling & Cancellation Policy

This Cancellation and No-Show Policy outlines Bolus Med Spa’s (“we,” “our,” or “the Company”) practices with respect appointments booked at our practice.

Our patients are the most important part of our practice. This cancellation/no show policy is put in place for our patients to ensure that you get the times you want. Our appointments are reserved just for you. Related to this, we want you to understand that it is also a potential appointment for someone else who may have wanted that particular time.

As a courtesy to our providers and to other patients, we ask that you provide our office a minimum of 24 hours’ notice should you need to cancel or reschedule your appointment. by simply logging into your portal and canceling or rescheduling your appointment.  If an appointment is NOT canceled or rescheduled within 24 hours of appt time, or a no-show, you will be assessed a $75 "No Show" fee. You may text us at 443.776.8531 and we will try to fill your spot.

If you arrive to your appointment more than 10 minutes past the originally scheduled time, we will consider you a "No Show" and may require you to reschedule to avoid impacting other clients’ appointments. You  will be charged the cancellation fee of $75.

Additionally, VIP Members who are a NO Show will forfeit their promotional treatment.The monthly payment will be available for other treatments or retail products.

Groupon customers who miss their appointments by default of a no call/no show will forfeit the promotional pricing of their Groupon which means you will pay full price. Additionally you will be charged the appropriate cancellation or no show fee of $75. 

THERE ARE NO EXCEPTIONS! We do no play favorites. Please do not ask to refund the fee. Life Happens. 

Self SCHEDULING APPOINTMENTS

Appointments are required for any and all appointments. We are unable to accept walk-ins.

For your convenience we are extremely proud to offer self scheduling. This also means that patients are required to cancel or reschedule any appointment in their portal. The portal is available 24/7 for optimal convenience and efficiency. This HIPAA compliant portal is located at www.bolusmedspa.com and labeled "Patient Portal". Failing to reschedule your appointment will result in a "No-Show" fee of $75. If you haven't setup the portal, the first thing to do is check your email for the appointment confirmation you made, then setup a password and confirm the account. You can then you can login and make appointment changes.

All patients receive an email invitation to setup a password to their portal immediately when any appointment is made. This allows all patients the convenience of self scheduling and managing their appointments.

Expiration

All treatments and service purchases expire 12 months after the date of purchase. Your payment will not be transferable or used for credit towards other services, products, or treatments. 

Retail products may be returned un-opened in original packaging within 30 days. NO Exceptions!

Gift Cards expire within one year of purchase.

VIP Membership

Active membership required to redeem treatments.

While this is a year round spa membership, we do require a 12 month commitment for all memberships. If you cancel prior to the 12 month term, you will be required to pay an early cancellation fee related to your membership level.

Tox: Repay All Discounts

Silver: $750 fee

Gold: $1000 fee

Platinum: $2000 fee

No Call/No Show (per office policy) will result in $75 fee and LOSS OF YOUR PROMOTIONAL MONTHLY TREATMENT.

All Cancellations should be sent to [email protected] and text 443.776.8531. Receipt acknowledge required to ensure you do not lose your treatments or voucher. If you cancel without our knowledge we cannot help you.

Active Membership Required to Redeem Treatments or Membership dues.

All promotional treatments or membership dues must be used in full at time of cancellation or they will expire.

Cannot combine membership with other discounts or offers.

Promotional value or treatments expires after 90 days, but you will retain dues paid towards other treatments or services as long as membership is active.

Once membership is cancelled you will owe Bolus Med Spa nothing and Bolus Med Spa will owe you nothing.

Pausing membership is not an option.

If you cancel we will determine if you are a good fit to re-join.

Any previous treatments or dues not redeemed while active will be voided.

TOX CLUB

12 months commitment

May not re-join for 12 months

*If you pay back all inactive months you may re-join prior to 12 month black out period.

Active membership required to receive benefits.

Cannot combine with multiple offers or discounts.

CHILDREN

DO NOT BRING CHILDREN TO YOUR APPOINTMENT. YOU WIL BE CANCELLED AND CHARGED A $75 CANCELLATION FEE.

Bolus Med Spa’s Refund Policy

Introduction

This Refund Policy outlines Bolus Med Spa’s (“we,” “our,” or “the Company”) practices with respect to information collected from users who access our website at bolusmedspa.com (“Site“), or otherwise share personal information with us (collectively: “Users”).

TREATMENTS OR PACKAGES

Treatments: No Refunds. Treatments or services are non-transferable and must be used within one year from the date of purchase unless otherwise part of your treatment plan.

Packages: No refunds. Packages are non-transferable and must be used within one year from the date of purchase unless otherwise part of your treatment plan.

Order Cancellations

  • Prescription orders that are submitted online are processed immediately and may not be canceled.

  • Orders for retail will be evaluated on an individual basis. Please be aware that The BolusMed Spa has the right to deny order cancellation.

Returns

Once a retail item is delivered to you, you can return that item within 30 days of receipt as long as it is unused, unopened, and sealed in the same condition that you received it, and must be in the original packaging. Prescription medications are not eligible for a return, refund or exchange.

 

Bolus Med Spa’s Consultation Policy

New patients may receive ONE free virtual consultation. Future consults will be $150.

Additional consults will be $150.

The consult fee will go towards your treatment if booked and treated within 5 days. If you reschedule the treatment you lose the $150 credit.

In person consultations are $150. If booked and treated within 5 days the fee goes towards the treatment. 

Bolus Med Spa’s Privacy Policy

Introduction

This Privacy Policy outlines Bolus Med Spa’s (“we,” “our,” or “the Company”) practices with respect to information collected from users who access our website at bolusmedspa.com (“Site“), or otherwise share personal information with us (collectively: “Users”).

Grounds for data collection

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you and for providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

What types of information do we collect?

We collect two types of data and information from Users.

The first type of information is unidentified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information is "Personal Information," which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

  • Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID), and other information which relates to your activity through the Site.
  • Registration information: When you register to our Site, you will be asked to provide us certain details such as: full name; email or physical address, and other information.

How do we receive information about you?

We receive your Personal Information from various sources:

  • When you voluntarily provide us with your personal details in order to register on our Site;
  • When you use or access our Site in connection with your use of our services;
  • From third-party providers, services, and public registers (for example, traffic analytics vendors).

What information do we collect?

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may use the information for the following:

  • Communicating with you – sending you notices regarding our services, providing you with technical information, and responding to any customer service issue you may have;
  • To communicate with you and to keep you informed of our latest updates and services;
  • To serve you advertisements when you use our Site (see more under "Advertisements");
  • To market our websites and products (see more under "Marketing");
  • Conducting statistical and analytical purposes, intended to improve the Site

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors.

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes:

  • Hosting and operating our Site;
  • Providing you with our services, including providing a personalized display of our Site;
  • Storing and processing such information on our behalf;
  • Serving you with advertisements and assisting us in evaluating the success of our advertising campaigns and helping us retarget any of our users;
  • Providing you with marketing offers and promotional materials related to our Site and services;
  • Performing research, technical diagnostics, or analytics;

We may also disclose the information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process, or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

User Rights

You may request to:

  1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
  2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used, and machine-readable format.
  3. Request rectification of your personal information that is in our control.
  4. Request the erasure of your personal information.
  5. Object to the processing of personal information by us.
  6. Request to restrict the processing of your personal information by us.
  7. Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the aforementioned rights or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

(443) 776-8531
[email protected]

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications, and anything else as required by applicable laws and regulations.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

A "cookie" is a small piece of information that a website assign to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests, and to compile statistical data on your use of our Services.

The Site uses the following types of cookies:

  1. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;
  2. 'persistent cookies' which are read only by the Site, saved on your computer for a fixed period, and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example, to allow us to store your preferences for the next sign-in;
  3. 'third party cookies' which are set by other online services that run content on the page you are viewing, for example, third-party analytics companies who monitor and analyze our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We also use Google tracking tools to collect information about your use of the Site. These Google tracking tools collect information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google tracking tools only to improve our Site and services. The Google tracking tools we use collect the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. Google tracking tools use “Web beacons,” “tags,” and “pixels”, which are electronic files used to record information about how you browse the Site. We do not combine the information collected through the use of Google tracking tools with personally identifiable information. Google’s ability to use and share information collected by Google tracking tools about your visits to this Site is restricted by the Google Analytics Terms of Use, Google Tag Manager Terms of Use, and the Google Privacy Policy.

Learn more about Google Tag Manager, Google Analytics, or Google Search Console.

Third-party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party whom you choose to disclose information.

This Privacy Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties to which we may disclose information as set forth in this Privacy Policy.

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and your information. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied, or otherwise, that we will prevent such access.

Transfer of data outside the EEA

Please note that some data recipients may be located outside the EEA. In such cases, we will transfer your data only to such countries approved by the European Commission as providing an adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third-party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.

Out of respect to your right to privacy, we provide you with such marketing materials as means to decline receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists.

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important email communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.

Corporate transaction

We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation, or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at [email protected].

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at [email protected].

Last Modified: July 2021

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