Frequently Asked Questions
Billing & Payment
HOW DO I PAY FOR MY VISIT/TREATMENT?
We accept major credit cards and/or cash. No checks accepted. When you make an appointment we require a credit card on file.
DO YOU OFFER A PAYMENT PLAN?
We currently do not offer a payment plan. All payments must be made in full prior to receiving a treatment/service.
HOW WILL I RECEIVE MY BILL?
Before any treatment is done you will be given a price. Payment is due at time of service and can be paid by cash or any major credit card. We do not send statements or bills.
HOW DO YOU PROTECT MY CREDIT CARD INFORMATION?
We take privacy very seriously and use Square, Inc. to process all payments. Square, Inc. takes reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Nevertheless, the internet is not a 100% secure environment, and we cannot guarantee absolute security of the transmission or storage of your information. We hold information about you both at our own premises and with the assistance of third-party service providers. For more information about security practices by Square, Inc., please visit https://squareup.com/security.
DO I NEED AN APPOINTMENT?
Yes, at this time an appointment is required for all treatments and services. We recommend booking an appointment at least 2 weeks in advance to secure your spot.
WHAT SHOULD I BRING TO MY APPOINTMENT?
Besides your beautiful self please bring a form of payment (a major credit card and/or cash) and a government-approved ID.
HOW EARLY SHOULD I SHOW UP FOR AN APPOINTMENT?
We ask that you arrive at least 15 minutes prior to your appointment time to fill out necessary paperwork and have a chance to ask any questions.
Please arrive at least 45 minutes before your micro-needling appointment if you’d like to have numbing cream applied on your face and for it to take full effect.
WHAT IS YOUR CANCELLATION POLICY?
We understand that life happens and ask that you give us at least 24-hour notice. This is to ensure your credit card is not charged a $50 cancellation fee.
If you re-schedule an appointment with less than 24 hours notice, a $50 cancellation fee will be applied.
If you do not show up for your appointment, the full amount of the treatment/service will be charged to your credit card that’s placed on file at the time of appointment.
Click here for the full spa policy about making an appointment and cancellation.
HOW DO I RE-SCHEDULE AN APPOINTMENT?
Please give one of our staff a call at (443) 776-8531 if you need to re-schedule. Be sure to re-schedule at least 24 hours prior to your appointment time.
WHAT SERVICES DO YOU OFFER?
WHERE CAN I FIND PRICING INFORMATION?
Pricing is individualized based on the procedure you would like. Remember you are paying for skill expertise needed to enhance your life and should take that seriously rather than looking for a “deal”. While we do aim to maintain a competitive landscape and price point, we feel that the relationship we create with each client is personal and special.
HOW DO I KNOW WHICH TREATMENT IS RIGHT FOR ME?
If you still have questions about our services and/or would like to learn which treatment is right for you, feel free to give us a call or text at (443) 776-531 or email us at email@example.com and one of our knowledgeable nurse practitioners and nurse injectors will be more than happy to help.